We all know what it’s like to personally get stuck in a rut, doing the same thing, again and again. Sometimes, it can take a lot of effort to jumpstart ourselves out of non-productive patterns, in order to accomplish new goals. Well, businesses get stuck in ruts, too....
Yes, it’s the middle of the Summer, but it’s time to think about the 4th Quarter of the year. Why? Because there are only 100 days or so until Thanksgiving, and if you don't focus now during these warm months, you'll be kicking yourself later when you're out in the...
The 3 Most Important Questions to Ask Every Customer When I’m traveling to consult with my clients in their businesses, it means eating in places that I wouldn’t normally eat. Last week I spent two days consulting with a new client in Mississippi, and on the way, I...
To all my blog readers: Last week, I wrote about my travels across New Brunswick, Canada and our experience at the Coffee Stain Restaurant in Bathurst, New Brunswick. Here’s Part 2, as I write about how I discovered another Ultimate Customer Experience in the same...
To all my blog readers: My apologies for missing a couple of blogs these last two weeks. You see, I’ve been speaking all over North America, but I think I have a story to tell you that will make it worth your wait. Here's Part 1. Next week I’ll wrap up with Part...