For those of you who just had a 3-day, July 4th weekend, you might have experienced what I did this past weekend, an overwhelming number of choices on where to spend my 3 days off. All of these were on my "Possible Go-To" list: There were several 4th of July parades...
To all independent business owners! Here's something to think about: I once received a call from the sales vice-president of a well-known national franchise who wanted me to speak at their annual convention. He’d heard about me from one of his independent...
Most of you who own a business know this, but customers lie. They lie a lot. Most don’t do it in a spiteful way, but from the time they’re walking in your business, they’re not telling you the truth. Does this shock you? You must be new to the world of independent...
I’m not very good sitting in an audience. Sitting’s not my thing. But I’m especially bad at sitting still when there’s a business consultant on stage telling independent business owners that their best shot at bringing customers in their doors is to discount their...
“No matter how far you have gone on a wrong road, turn back.” Turkish proverb Let me tell you a story that a friend of mine, a retired Navy Commander, told me. One night over a couple of libations, I asked him what he did in the Navy, and while he was listing his...